The MyRussianDiamond.com mission is to offer you outstanding diamond options that best suit your needs. We want you to be ecstatic with your purchase. As such we offer you 30 days to inspect the quality of our product and be thoroughly satisfied with your purchase.
My Russian Diamond Simulant®
All My Russian Diamond Simulants® may be returned for a full refund or an exchange as long as it is returned in brand new condition and with all accompanying certificates and packaging. You may exchange for an item of equal or lesser value, or pay the difference in price and exchange for a higher ticketed item.
To return an item simply Contact Us within 30 days of receiving your parcel. We will provide you with a free postage option.
My Russian Diamond Jewelry
All My Russian Diamond Jewelry displayed on the website may be returned for an exchange or refund within 30 days of receipt. The item must be in brand new condition, with all accompanying certificates and packaging. Simply Contact Us with your request and we will respond with a secure return address and unique reference number. The return postage cost for all jewellery items is borne by the sender.
Custom made jewelry cannot be refunded or exchanged. This is because the process is broken down into steps which do not progress past preliminary CAD designs, unless you are 100% satisfied.