30 Day Money Back Guarantee
The MyRussianDiamond.com mission is to offer you outstanding diamond options that best suit your needs. We want you to be ecstatic with your purchase. As such we offer you 30 days to inspect the quality of our product and be thoroughly satisfied with your purchase.
My Russian Diamond Simulant®
All My Russian Diamond Simulants® may be returned for a full refund or an exchange as long as it is returned in brand new condition and with all accompanying certificates and packaging. You may exchange for an item of equal or lesser value, or pay the difference in price and exchange for a higher ticketed item.
Return shipping costs will be borne by the sender. The sender is responsible for returning the item via a trusted registered service as refunds and exchanges cannot be provided for lost goods. Simply Contact Us within 30 days of receiving your parcel. We will respond with a secure return address and unique reference number.
My Russian Diamond Jewelry
All My Russian Diamond Jewelry displayed on the website may be returned for an exchange or refund within 30 days of receipt. The item must be in brand new condition, with all accompanying certificates and packaging. Simply Contact Us with your request and will respond with a secure return address and unique reference number. A 15% restocking fee applies to all catalog jewelry containing My Russian Diamond Simulant® center stones.
Custom made jewelry cannot be refunded or exchanged. This is because the process is broken down into steps which do not progress past preliminary CAD designs, unless you are 100% satisfied.
My Russian Diamond Simulant® Limited Lifetime Warranty
A My Russian Diamond Simulant® comes backed with a Lifetime Guarantee. We are confident that our dazzling simulated gemstones will retain their colour and sparkle forever. In the unlikely event that your My Russian Diamond Simulant® be blemished in any way that is visible to the naked eye, it will be gladly received for a replacement, FREE OF CHARGE. Your replacement will be a fresh gemstone of the same size and shape and will also be shipped back to you FREE OF CHARGE. If your purchase was made at one of our participating fine jewelry stores you may return it there for an exchange.
*Note: This warranty covers a My Russian Diamond Simulant® and applies only to the original purchaser and is non-transferable. This warranty does not cover intentional damage, loss, theft, craftsmanship or mistreatment of your My Russian Diamond Simulant®.
*Note: If your My Russian Diamond Simulant is being set by a jeweler outside of My Russian Diamond, it must be handled and set with the same care as a Sapphire. An obvious sign of mistreatment during stone setting in a D-colour stone is a yellow discoloration caused by the application of excessive heat.
100% Satisfaction Guarantee
My Russian Diamond Simulant® 100% Satisfaction Guarantee
We want you to be ecstatic with your purchase. We believe a My Russian Diamond Simulant® is a fantastic alternative to a mined diamond in the way it looks and feels. Feel free to keep your MRD Simulant for 30 days and compare it to other alternatives available. If for whatever reason, you are not satisfied by the look and feel of your My Russian Diamond Simulant, you can send it back for a full refund of the items purchase price. Click on the following link for more information on our 30 Day Money Back Guarantee.
Diamond Buy Back Guarantee
To take away the stress of purchasing a diamond, MyRussianDiamond.com will buy back a My Russian Diamond Mined Diamond within 7 days receipt at the purchase price. The item must be in brand new condition, with all accompanying certificates and packaging. Simply Contact Us with your Buy Back proposal. We will respond with a secure return address and unique reference number. It is imperative that the diamond be sent back within 48 hours of your emailed buy back request. Once we receive the diamond and it has been verified, the buyback will be processed and funds transferred. A $150 verification, administration and restocking fee will be applicable. Please allow for up to 14 days for this process.
Please ensure that you use a reliable secure service when sending your diamond. If you would like we can recommend our preferred courier company and service.